Effective Date: 28/05/2025
Welcome to Spedim. Your privacy is of paramount importance to us. This Privacy Policy explains how Spedim (“we,” “us,” or “our”) collects, uses, shares, stores, and protects personal data in connection with our services, including ride-hailing and food delivery. By using our mobile application, website, or any related services (collectively, the “Platform”), you agree to the terms of this Privacy Policy.
We are committed to handling your personal information with transparency, accountability, and in accordance with applicable data protection regulations, including local privacy laws in the jurisdictions where we operate.
We collect various categories of personal data either directly from you, automatically through your use of our services, or from third parties.
Account Registration: Name, phone number, email address, and password.
Profile Details: Profile photo, preferred language, delivery addresses.
Driver/Partner Information: Identification documents, driver’s license, vehicle registration, insurance details.
Payment Information: Billing details, bank account (drivers), or payment card information (customers) via secure third-party processors.
Customer Support: Any communication you send to our support team, including, emails, or call recordings.
Promotional Participation: Information provided when entering contests, surveys, promotions, or feedback.
Device Data: IP address, browser type, operating system, device model.
Usage Data: App navigation, interaction patterns, delivery history, frequency of use.
Geolocation Data: Real-time GPS location for service delivery and route optimization (only with your consent).
Cookies & Similar Technologies: Tracking your behavior on the platform for personalization, analytics, and marketing.
Payment Processors: Transaction status and identity confirmation.
Verification Services: Background checks or ID validation (especially for drivers).
Marketing Partners: With your consent, from advertising and lead generation platforms.
We use the information we collect to deliver, maintain, and improve our services, as well as to ensure safety, compliance, and business growth.
To provide core services: Matching riders with drivers, connecting customers with food vendors, and facilitating the deliveries.
To process payments and send receipts.
To verify user identity and eligibility to use specific features (e.g., driver background checks).
To send service notifications, order updates, or system alerts.
To respond to customer inquiries and provide technical support.
To personalize content based on usage preferences and location.
To monitor and enhance platform security, including fraud prevention and misuse detection.
To conduct analytics and measure performance for internal reporting and service optimization.
To send promotional communications and offers, only if you opt in.
We do not sell your personal data. However, we may share information under strict confidentiality and only for specific operational or legal purposes.
a) With Service Providers
We partner with third-party companies to facilitate services such as:
Customer support platforms
SMS/email communication services
Data analytics tools
These entities are contractually bound to protect your data and act only on our instructions.
Customers: Your name and delivery status may be shared with the driver or courier.
Drivers/Partners: Receive customer contact info, pickup/drop-off locations, and delivery notes to fulfill the service.
If you use services provided by or in partnership with third parties (e.g., restaurants, e-commerce platforms), we may share relevant info as necessary to fulfill your order.
We may disclose your personal information if required to do so by law, or in response to valid legal requests, such as:
Court orders
Government investigations
Law enforcement inquiries
Situations involving threats to safety or rights of others
Compliance with tax, anti-money laundering, or regulatory requirements
All such disclosures are made strictly within the scope of applicable laws and with a clear legal basis.
We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
Data Encryption: All sensitive data is encrypted.
Access Control: Role-based access ensures that only authorized personnel can access specific data.
Authentication: Two-factor authentication is enabled for internal admin access.
Incident Response Plan: We have procedures to promptly respond to potential data breaches.
We retain your personal data only as long as necessary for the purposes for which it was collected or to comply with legal, regulatory, or contractual obligations.
Account data is retained as long as your account is active.
Transaction records are kept for tax and auditing purposes.
Customer support interactions may be archived for up to 2 years.
Marketing preferences are retained until you withdraw consent.
Data may also be anonymized and used for statistical or analytical purposes indefinitely.
You have the following rights under data protection law:
Right to Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request correction of inaccurate or incomplete data.
Right to Erasure: You may request deletion of your data, subject to legal limitations.
Right to Restrict Processing: You may request that we restrict how we use your data.
Right to Data Portability: You may request that we transfer your data to another provider.
Right to Object: You may object to processing based on our legitimate interests.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
Right to Lodge a Complaint: If you believe your data has been mishandled, you have the right to file a complaint with your local data protection authority or our Data Protection Officer.
To exercise any of these rights, please email us at: privacy@spedim.com
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or other operational reasons.
Notification of Changes: If changes are significant, we will notify you via email, app alert, or prominently on our website.
Effective Date: The most recent version will always be available on our website, and the "Effective Date" will be updated accordingly.
Continued use of our services after changes have been made will be deemed acceptance of the new terms.
If you have any questions, concerns, or wish to exercise your data rights, please contact:
Spedim – Data Protection Officer
📧 Email: contact@spedim.com
📱 In-App: “Help” or “Support” section in the Spedim app
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